NoCo IQ | Privacy Notice

1. Definitions: 

The following definitions will apply to this whole agreement:

1. ‘you’ – is the data subject who is looking for flexible office space
2. ‘Broker’ – workspace broker who works with the data subject to provide information on flexible office space 
3. ‘Operator’ – flexible office space owner. They provide office space as a service 
4. ‘Flexible office space’ – is workspace that is provided on a flexible basis, it includes desk space, office space, events, meeting rooms, Virtual offices
5. ‘ User’ – the natural person(s) who are using the Services after (i) either registering themselves as well as a Contracting Company, or (ii) being invited on behalf of or by a Contracting Company.
6. ‘Contracting Company’ – the party to whom NoCo IQ is to provide its products or services pursuant to this agreement.
7. ‘Company identified’ – is the company that is identified as being behind a visitor to an operator/broker’s website. 

1. Introduction

This Privacy Notice lets you know how NoCo IQ will look after your personal data in accordance with data protection legislation, namely the GDPR.  This includes what you tell us about yourself and what we learn by carrying out our services which are described below.  This Privacy Notice explains how we process (i.e use) your personal data and tells you about your rights under data protection law.      

Born in Europe, NoCo IQ was built with compliance, transparency, and privacy in its DNA. Unlike other platforms and tools, NoCo IQ understands Europe’s complex regulations and how to remain compliant without it affecting our clients’ earning potential. That way, we can offer data solutions that are not only effective but also align with our values.

Full transparency on data sources

At Noco IQ, each data record can be traced back to one or more specific sources, often with actual deep links to where the data was collected. Our data is based on entries across the web, in national trade registers and chambers of commerce, as well as other publicly available data sources, often enriched with firmographics and financials.

We have developed a network that analises all relevant public content, i.e., websites, trade register description, and firmographic information. Our technologies automatically extract details from online sources like websites, job listings, financials, social media profiles, news articles, trade registers, and diverse databases.

III. Who we are and what we do

Our full corporate name is NoCo Commercial Limited (company number is 687232).  Our registered office address is 32 Baggot Street Upper, Dublin 4, Ireland. NoCoiq is a business to business intelligence platform for the flexible workspace industry that provides real-time market data about the unconverted web traffic on the websites of flexible office space providers as well as brokers in order to help operators convert leads and close business deals. 

We commit to adhere to our obligations under data protection law, namely the GDPR and we further commit

• to keep your personal data safe and private;
• not to sell your personal data;      

At NoCo IQ, we prioritise the protection and confidentiality of your personal data. This Privacy Notice explains how we collect, use, and handle your personal data when we carry out our services and sets out your rights under data protection law.

In particular, this Privacy Notice  describes:

1. The purposes of the processing of your personal data and the legal basis relied on for such processing;
2.  A description of how our business works and the  personal data we collect 
3.  The categories of personal data processed;
4.  The recipients or categories of recipients of personal data (i.e who we share the personal data with);
5. Storage and retention of personal data;
6. How we keep your personal data  secure;
7. Your rights as a data subject

• Purposes and legal basis for processing personal data 

We process your data in order to explore your requirements for a workspace. We use your personal data to allow brokers/operators to reach out to you to create personal offers for a workspace requirement. 

We will use your data on the basis that this is in our legitimate interest in connection with running our business and does not materially impact your rights, freedom or interests.  Legitimate interest–as one of the legal bases outlined in the GDPR– means a company can collect and process personal data if they have a legitimate reason to do so and the rights and freedoms of the individual concerned do not override this legitimate interest.

NoCo IQ processes personal data in our systems based on legitimate interest (Art. 6 (1) lit. f GDPR) in marketing our products, improving and promoting our services, and growing our business.

Please note: We swiftly delete any personal data of data subjects who object to the processing of their personal data.

2) How our business works     

By revealing the companies behind visitors to the website of  operator workspaces and brokers we help        operators/brokers to learn exactly what they’re interested in. Combined with our AI and up to 33 Trigger Events like financing, partnerships, expansion plans, and more, we can show brokers/operators what their prospects are interested in and when they should reach out.     

NoCo IQ’s tracking code, machine learning, and our expansive databases come together to analyse  site visitors of operator workspaces and broker websites. Using domains, locations, company names, and contacts, we reveal the companies which websites visitors work for, even if they are working remotely.      

We identify a company domain using an IP tracking tag. We then enrich this company domain with company information (size, industry, locations, domain) and anonymised online activity. We then process this information through a series of filters and preferences to determine where to assign these companies. We send each lead to a single broker or operator depending on the broker and operator preferences. The broker or operator will then reach out to relevant contacts within the company identified to establish a workspace requirement. 

3) Categories of personal data processed

NoCo may collect personal data from you in the following circumstances:

Data collected from you when you create an account, complete a form, contact us directly or subscribe to our services.

Personal data will be collected when you have completed a form on an operator or broker’s website. We will then process this information directly to the operator/broker of origin. We will add SME company information and what pages they visited on the operator/broker’s website.      

NoCo IQ collects data from you in the following circumstances:

Via automated means through our data collecting software when there is traffic on an  operator/broker      website or, when a potential lead completes an enquiry on a client’s website. We obtain various types of data related to client website traffic when  individuals access websites of our operators/brokers. 

This data may include information that directly identifies [individuals] such as company name. The information we obtain generally consists of automatically collected data from interactions on  operator/broker websites           or data provided by website traffic through enquiries. 

What We Do With The Data

• We gather information which may contain personal data from tags placed on our operator and broker partners’ websites. Such personal data includes first and last name, email address or mobile number and other similar contact information. 
• We use language-specific AI models for data extraction and classification- we use data collected to identify buying triggers, for example what area a person is looking at, type of product and what average value is for that product in that area, broker/operator website that was visited.  
• Company data-e.g company size, industry, location, website domain
• Trade Register address, description and associated keywords, employees, revenue, industry, VAT, commercial register entries, website data, and social accounts
• Contact data e.g  phone numbers, emails addresses
• Job title/position, department, and hierarchy level. Contact details like validated email, phone numbers, or social business accounts
• IP/ Website traffic data
• Companies identified visiting client websites including the pages they visited, the actions they took on the website and the traffic sources that brought them to the website
• Shop systems, analytics tools, payment solutions, delivery services, web development, and more.
• Job listings
• Job offers that are published by company on job portals, social media, or their website. Personnel changes like change of management, staff cuts, and team expansion
• Social media links to companies 
• Information from and about the company which is published on social media     

4) Recipients or categories of recipients of personal data 

Contracting Company of NoCo IQ

We share your data with Operators/brokers who are clients of NoCo IQ. We will share information that has been identified through the tag on their website.

We currently share Data with the following list of brokers if agreed to by the operator. 

Service providers

In addition to the disclosures described in this Privacy Notice, we may share information about you service provider who help us provide our website, technology, CRM and related service to you. Other examples include market research, marketing, advertising and If you or your organisation requests to participate, we may share your information with the relevant third-party about the requested product or service.

Legal, local authorities or government authorities. 

If we are asked to by law we will share information that we have about you with the relevant authorities. 

• Data Retention:

1. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. We process your data in order to explore your requirements  for a workspace. We use your personal data to allow brokers/operators to reach out to you to create personal offer for a workspace requirement or as required by law. 
2. We process and store your personal information as long as it is necessary for the fulfilment of our contractual and legal obligations. If the data are no longer required for the fulfilment of contractual or legal obligations, these are regularly deleted, after each sales cycle.
3. We will remove personal data 2 years after its creation date as we will deem it to be no longer required.
4. We securely dispose of or anonymise any personal data when it is no longer needed.

• Security Measures:

We implement technical and organisational measures to safeguard your personal data against unauthorised access, loss, or theft.  Infrastructure is hosted with Airtable and Hubspot with automated testing in deployment and reviews. We don’t use personal data for any testing purposes. All staff at NoCo have strict access control policies in place.      

We regularly review and update our security practices to ensure compliance with industry standards and best practices.

• Your Rights:

1. As a data subject, you have the right to access, rectify, erase, restrict and to object (in certain circumstances) as well as the right to data portability of  your personal data . You may exercise these rights by contacting us [info@nocoiq.com].     

1. You have the right  to complain to the supervisory authority:

UK Based Data Subjects:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

OR 

Data Protection Commission 

21 Fitzwilliam Square South 

D02RD28

1. We will respond to your requests within one month as required under the GDPR.

If you have any questions or concerns regarding  your privacy or the protection of your personal data, please contact us at [info@nocoiq.com]

Changes to our Privacy Notice

We may need to make changes to our policies and notices from time to time. When we have made changes, we will update the Privacy Notice on our website for you to read.

NoCo IQ contact details

If you have any questions, require further information or wish to complain, please contact us by email at info@nocoiq.com